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Contact Ring Security Customer Service

Ring Security Phone Numbers and Emails

Toll-Free Number:

  • (800) 656-1918
    United States
Call customer service
Send Message

Customer Service:

  • (310) 929-7085
    International
  • (855) 300-7289
    Location In Canada
  • (877) 208-3110
    Security Consultations
  • +6 128 294 9169
    Location In Australia
  • +61 130 020 5983
    Location In Australia
  • +8 525 808 9388
    Location In Hong Kong
  • +3 185 027 1640
    Location In Netherlands
  • +649 887 9871
    Location In New Zealand
  • +2 780 099 3700
    Location In South Africa
  • +44 808 196 5767
    Location In United Kingdom
  • +44 172 726 3045
    Location In United Kingdom

Ring Security Emails:

Complaints/ Feedback
Customer Service
Community Commitments, Home Builders, Professional Installers, Professional Programm
Legal
Privacy Inquiries, Privacy Inquiries
Media
Opt-out of Marketing Emails
Report Fraud
Sales/ Reservations
Retail and Distribution (North America)
Is this your business?

Ring Security Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ring Security Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email

  • The best phone number to call Ring Security is 8006561918. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Ring Security may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Ring Security?

Most Popular Number:

(800) 656-1918
United States
Total calls: 14 091 Issues resolved: 578 Last call: Nov 3, 2025

The Ring customer care number is 1-800-656-1918. You can call Ring customer service for technical support and questions concerning subscription.

The Ring support number for security consultations is 1-877-208-3110. The security expert will provide recommendations and help you build your security system.

The International Ring contact number is 1-310-929-7085. You can call this Ring corporate office phone number from outside the USA to reach the official representatives. It deals with customer concerns and general inquiries.

The Ring customer service email differs according to your inquiry. You can address support@ring.com to reach Ring customer service for help and general questions. Email privacy@ring.com if you want to learn about your personal data usage. Questions regarding security can be discussed at security@ring.com. If you wish to reach Ring customer care to report fraud, write to abuse@ring.com.

By emailing communityaffairs@ring.com, you will learn more about working with Community Programs and Partners. To get information about distribution in the USA, email usa@ring.com. If you’re a press representative and wish to contact Ring, use media@ring.com for media inquiries.

To share your stories or videos, email them to stories@ring.com.

You can call Ring customer service 24 hours, 7 days a week. The Ring tech support is available anytime to help you solve your issues and answer your questions.

The Ring customer service hours for live chat are daily from 5 am to 9 pm MST. The live representatives are ready to assist with your matters and guide you to fix the problems within these business hours.

You can also join the community and receive help from other members 24/7. You can find the option on the Contact Us page. Click the Join Us button and receive access to the community of your fellow users for discussion and help.

Ring chat support is one of the options to contact the Help Center. You can find the chat feature by clicking the Help icon in the top right corner of the main page. You will spot the chat bubble in the bottom right corner of the screen.

You can also scroll the main page down and click Contact Us. Click Chat With Us button and type your question to start a conversation. The live Ring support agent will provide detailed instructions to solve your issue and answer your questions within working hours.

PissedConsumer Club

Contact Information

Ring Security Website:

Ring Security Help Center:

Corporate Office Address:

Ring LLC
1523 26th Street
Santa Monica, California 90404
United States

Other Info (opening hours):

Other Locations:

United Kingdom

1 Principal Place

Worship Street

London EC2A 2FA


EUROPE

Mr Treublaan 7, 4th Floor

1097 DP Amsterdam

The Netherlands


APAC

Ring of Security Pty Ltd

Level 6, 468 St Kilda Road

Melbourne, VIC 3004

Australia


Chat Hours: 5:00am - 9:00pm MST (US)

More contact details

Ring Security Customer Service Reviews

2.2 / 5
Poor
See all 1K reviews
Drury Yiv
Secutiry screw for doorbell cover
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

2 things:
1. Design cover access to be on top of the bell.
It is very difficult to unscrew the security screw from the bottom.
2.

Send at least 1 extra security screw. They are so small and difficult to handle.

Jerame Cbk
No puedo ver la cámara en el teléfono, solamente recibo las alerta
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No se configura la cámara en el teléfono, quiero que me cancelen la cuenta lo más pronto posible no estoy satisfecho con el sistema, gracias por la atención.

Annahi Mes
Interaction?
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I was not able to get an answer for the automated system or speak to anyone. Ring customer service needs much improvement

How Good is Ring Security's Customer Service?

Carlos L Fpm
Carlos L Fpm
Feels Satisfied | Jul 19, 2025

They were real helpful. I really do appreciate.

Read full quote
Regenia Xzq
Regenia Xzq
Feels Disappointed | May 30, 2025

Sucks

Read full quote
Jimmy C Xfu
Jimmy C Xfu
Feels Disappointed | Nov 20, 2024

None hung up on me did not call back

Read full quote
Mamadou Qjj
Mamadou Qjj
Feels Disappointed | Sep 30, 2024

Haven't had any any wonder you have pissed consumers

Read full quote
Demetrios Gqe
Demetrios Gqe
Feels Satisfied | Sep 17, 2024

Was great. Polite knowledgeable Customer Rep. Helped a Senior get info updated.

Read full quote
Emina Aqw
Emina Aqw
Feels Disappointed | Aug 15, 2024

She was matter of fact . Not personable. She did answer my question which was..... will my 30 day free stuff start over because my ring doorbell stopped working and I am still waiting for a replacement. She said Yes that my 30 day free stuff would start over.

Read full quote

Summary of Ring Security Customer Service Calls

15.6K TOTAL
CALLS
06:37 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ring Security?

Product/ Service Question:

  • “Technical”
  • “My ring camera is not working and says it’s offline”
  • “Our RING is not working, please help.”

Request for Information Question:

  • “Question on stick up cam/battery”
  • “Need help with my ring doorbell”
  • “Need to talk about getting a doorbell”

Account Question:

  • “Can’t log in”
  • “Account”
  • “Suspicious person can’t view picture”

Payments and Charges Question:

  • “Message says , my payment declined?? I don’t have a acct with Ring??”
  • “Payment”
  • “I’m having trouble with paying my bill and seeing the videos”

Activation/ Cancellation Question:

  • “Cancel servicr”
  • “Cannot cancel”
  • “Cancel service that can’t be accessed due to death”

Staff Question:

  • “Start service with your company”
  • “Do you Provide home protection services”
  • “What’s the cost for Ring service”

Return/ Replace Question:

  • “I need a Replacement security screw.”
  • “I’m waiting for a replacement device”
  • “Change acct”

Website/ Application Question:

  • “App not working”
  • “Application no working”
  • “App not working right”

Shipping and Delivery Question:

  • “Wrong equipment arrived, need refund”
  • “To get shared *** to my home location”
  • “Adding a new location to our ring app”

Cards Question:

  • “My visa card has been lost.Iam waiting for a new card. I can't use my bank routing number to pay my bill with Ring.”
  • “I am trying to give you a new credit card and you’re telling me my security code is wrong. It is not everything in there is correct.”
  • “Change credit card number”

Refund Question:

  • “I need a refund”
  • “Refund”
  • “Need my refund”

Employment Question:

  • “Job site”
  • “Job ke liye”
  • “Hello this is Bruce from Martins Remodeling, I would like to do a video estimates to see your job. All you need to have is a video chat smart phone and a tape measure, please let me know a date and time that your available so I can set aside so that”

Other Question:

  • “Unable to reset my doorbell”
  • “Device swap”
  • “Devices offline”

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