Ring Security Reviews

April 2025 my account was breached by a teenage hacker right after he stalked my house and used a hacker tactic called 'Remote Control". I spent a year getting the name/age/address and phone number of the kid who did it.

I called Ring almost 2 weeks ago trying to get my old breached account deleted so I could reinstall my camera to new account. Nothing has been done by Ring to return use back to me and I never got a call back from the Ring team either. I provided all the information I have, I still have the box my camera came in with all the bar codes QR code etc and I provided all the information on the account I had as well as informed them that my contact email etc had been locked by the teen hacker also so that I wouldn't regain access much less track his device login after I had made extensive efforts to nullify the data he hacked and stole.

Upgraded WiFi router, factory reset every device as well as changed my own phone number to null out would be fraudulent identity use. They still refuse to delete the hacked account.

So I wrote a review prior to this one plus added an update pertaining to returning my camera to Ring after they had refused to help with account data breach due to my cellular phone having been beached by a teen hacker who had been stalking my son, our home and our family in general (a relentless teen bully basically) and today the camera, battery and a note explaining the reason for return aka no resolve to issue and refusal to return full device use to my control- went to the post office.
This issue is now THEIR issue to have.to solve, they will have to remove the hacked account after receiving the returned camera and battery and they will have to keep a sharp eye for attempted access by beached device data that has been rendered null and void due to factory resets (cellular phone and Internet router) plus new advanced WiFi router etc. which require approval for device access.
Oh yes, we covered bases a year ago and have been caught up with the times now and I've made Ring aware of measures/steps taken to prevent further hacking activity by the teen hacker however compliments etc without support in matters such as data beach tend to come off as empty and unacceptable.
I don't care what they do with the camera etc it's their product however, I'm only asking for accountability and the best way advised was that of "Return it since access has been denied by both the hacker and Ring.

Then the beached account will HAVE to be REMOVED"
Nice little something to research also:
The Federal Computer Fraud and Abuse Act: 18 U.S.C.

1030 I made it point to include in my note that the hacker is in direct and deliberate violation there of. I live in the [GEOGRAPHIC_DATA] (like many) and not only did I find name, age, phone number, address etc on the hacker, but made it a point to research laws regarding cyber crime and the penalties that come with.
Either way, I'm washing my hands of this matter, it now Ring's problem and I suggest they step up and do what is right for business and customers.

THE WORST CUSTOMER SERVICE!
Purchased a RING doorbell on their website. It was disfunction and had to be replaced.

Received their shipping label to return and receive refund. (Found out they will not send a replacement until their warehouse has confirmed receipt of the item sent back - and they have up to 30 days to start a return/refund). I called and spoke to MANY customer service reps over the month between the date it was sent back (Jan 23) and today (March 6) asking if it was received and where is my return, then later my refund because I was tired of waiting for replacement). Each rep would tell me it wasn't received by their warehouse even though the UPS tracking showed it was received by them on Feb 2).

During this time, I have received NO correspondence by *** as to receipt, replacement, or return. Today (March 6th) I come to find out that after searching and searching, yes they did receive the broken doorbell on Feb 2nd and that now it is too late to receive a refund. Really??

Because their customer service reps didn't handle this 3 weeks ago when I spoke to them on Feb 3rd and asked for a refund. I'm letting everyone know -- if you purpose a RING device, don't purchase through them directly and don't expect to get good customer service for any need (including technical)!

I was a Ring customer for 3+ years paying $106.99 for my monitoring plan. My plan was canceled due to a credit card payment issue, but I was never properly notified.

Ring claims they emailed me 10 times.

I received none. I checked inbox, spam, and promotions nothing. Despite having my phone number and the Ring app, they relied solely on email and never tried any other method to reach me about this critical account issue.

My home went unmonitored without my knowledge.

When I called to resolve it, *** refused to reinstate my plan at $106.99 and instead quoted $214 a 100% increase. I'm being penalized for their communication failure.

The customer service was also unacceptable.

The representative was condescending and told me "you need to listen to me." That is not how you treat a loyal customer calling about your company's mistake.

I am requesting Ring reinstate my plan at my original price of $106.99.

The cancellation resulted from ***'s failure to notify me through available channels (app, text, phone). I should not pay double for their communication breakdown.