Jakari Mjj

A charge on my bank card for 107 dollars

You made a charge on my bank card for 107 dollars without my authorization and now Im having a problem trying to speak to someone about this change
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Preferred solution: Full refund

Doris R Ffh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I will be returning my camera b/c they no longer work, I am disconnected from app & cameras

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Hi, I have been trying to subscribe for long now, it will not let me, the nest thing he long me out of all camera, If I did not subscribe I still have the right to see the cameras or watch it live, I was long out of my account and I can see the cameras working, I am returning them to the store to get my refunds, I still have other cameras, I regret giving you a good reviews,I geast that is why you turn down my cameras
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Preferred solution: I was long out, I try changing my password it never works and the cameras never works, I try subscribe it never works, after my tryout period expires, it never works including door Bell

Thomas L Xhx
map-marker Punta Gorda, Florida

Changed to the plus plan.

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We bought a second Ring doorbell and we could not view the history on the new device 2 months later. Your customer service support person recommended that we sign up for plus plan.
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User's recommendation: Good system for property management.

Anthony C Myw

Good company

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Need assistance logging in Device has been installed and need help setting up device. Technical assistance was provided, but not responsible for login issue for the new setup. Need assistance resetting password
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Pros:
  • Good camera
Cons:
  • Need to fill plenty of onsite paperwork for assistance

Preferred solution: Assistance logging in

Janice S Acm

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Verified Reviewer

Ring doorbell stop working.

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I was very pleased with the rep. They will send me a new ring camera. Not too much haggle just some short questions answered and he resolved my issue in a very short amount of time.
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Pros:
  • New camera being sent to me which is more than i expected
Cons:
  • Cant think of any right now

User's recommendation: They stand behind their product and service is great.

Anonymous
map-marker Stockton, California

Pictures problem

Ring Security - Pictures problem
Need to replace the new doorbell Cant see the whole picture Need to customer support but cant get with right person
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User's recommendation: Need to speak with ring customer service

Trayon Kae
map-marker El Paso, Texas

I cannot get into my account

Ring Security - I cannot get into my account
I cannot get into my account. I change my password at least three or 45 times and I can still not get into my account.
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User's recommendation: I cannot get into my account

Resolved
Ron S Muq

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Verified Reviewer

Resolved: Ring Doorbell Pro

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Updated by user Jan 23, 2024

Company fixed the issue and I have been provided with apology. We returned the second defective doorbell and we installed an Arlo doorbell which we’ve had no problem with.

Original review Jan 15, 2024
I ordered the ring doorbell as described on Amazon and I couldn't get it to sync with my wired chime, I called you and was told to return it as I needed the Pro version. So I ordered the Pro and after what seems like hours with your customer service rep, and they couldn't get it to work.

So I returned it and now have another new one. This worked for an hour and went off-line so once again I talked to your rep, and they could t get it to connect to my Wi-Fi despite have two ring cameras working fine.

On top of all this the new doorbell came with a cracked button. I am returning this again and will order from another company!!
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Loss:
$372
Cons:
  • Doorbell pro wwillnot work

Preferred solution: Full refund

User's recommendation: Don’t buy this doorbell!!

Nyisha Exg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Can't see views on my phone

No complaints and the young lady who helped me was so, so patient with a 74 year old that has no technology experience at all. I would like to have the feature where I can go back and review previous days. Thanks so much for your service.
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User's recommendation: Highly recommended

Barry M Ewn

Update payment information

I cant get logged into my account because its got the wrong phone number in it so you cant send me a confirmation code. I tried to change my phone number. I cant. Im getting upset.
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Preferred solution: Someone to answer the phone

Gina H Fuj

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Verified Reviewer
| map-marker Redding, California

Payment

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I am trying to update my information and make a payment. Ive been trying for three days to no avail please may I speak to a customer service representative.
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User's recommendation: Make it easier to contact you and actually talk to a person

Hamdan Ndg
map-marker Belleville, Illinois

Connecting ring

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The person that helped me was GREAT!!! She had so much patience with me and she took care of everything!! She had a beautiful accent so enjoyed her voice on top of everything else:)))
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Genieve Uiv
map-marker Ocala, Florida

I was trying to find out what my account has on it and how much cost in a year

Could not get any one to talk to and give me help in this case. Want to know about my account. That all I call for.
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Bill W Kzs

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Verified Reviewer

Rate increase again

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Again. You folks have raised your prices another 10 bucks. *** I just canceled 2 yesterday and Will cancel my mothers this weekend. *** 25% increase is *** All youre doing is providing cloud on an overpriced camera. Im making the switch.
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Loss:
$100
Pros:
  • Decent camera
Cons:
  • Customer service sucks prices suck

Preferred solution: Price reduction

User's recommendation: Find another alternative

Patricia G Uhw

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Verified Reviewer

Complaint re price increase

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increasing price by 25% is outrageous. This has become extremely expensive just to see neighbors walking up & down the street & occasional visitors. Considering cancelling; you should be ashamed to charge 25% more in these tough times. Do the CEO's not have enough money already?
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Pros:
  • Security
Cons:
  • Does not always work and the ring notification is usually late

Preferred solution: Price reduction

User's recommendation: Beware; my price jumped 25% in the 2nd year

Aleiah Dll

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Verified Reviewer

Battery discharge very fast

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Hello, today I charged battery info and we will see for how long time it will be enough. If something wrong I will contact you. Thank you for your support!
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