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Bad Customer Service

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Verifying my account has locked me out multiple times. Only 60 seconds to enter the 2 step verification and the code shows up at 59 seconds or after retrieving the code from my text messages the Ring app is frozen and will not let you enter it. When you call support, they have no other way to verify you and I was locked out of my cameras for 24 hours while I was traveling. What company can't verify you over the telephone? Ridiculous.

User's recommendation: Only have the code sent to email. Don't leave the ring app on your phone.

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1 comment
#1941469

I agree with poor customer service. The customer service reps not only could not solve my issue they didn’t even know there own product!

Featured
ID
#2234518 Review #2234518 is a subjective opinion of poster.
Product
Ring Security Doorbell
Preferred solution
Apology
New Reviewer

I can’t get through to anyone

I have changed my phone number and I cant log into my account as you are sending me a verification code to my old phone that I no longer have
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ID
#3843148 Review #3843148 is a subjective opinion of poster.
Location
Hornchurch, England
Preferred solution
To be able to log into my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I had sent Ring several emails with no response. I wanted to return my purchase but I would have to pay $25.00 for shipping, now I am stuck with my purchase.

Ring doesn't answer emails. Ring figures if they ignore emails from someone then that someone will go away. Most companies pay return shipping, but Ring does not. Ring is a lousy company to do business with. Affirm is easy to work with, I do not have a problem with Affirm, my apologies go to Affirm.
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ID
#3832516 Review #3832516 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Issue not fixed

Still having the same problem. Not up to wasted more time with no results. More wasted time with ring, writing unnecessary repeat info
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ID
#3826802 Review #3826802 is a subjective opinion of poster.
Location
Lansdowne, Pennsylvania
Cons
  • To many steps to activate this system
  • Absence of customer service
Loss
$50
Preferred solution
Let the company propose a solution

Still having the same problem.

I am reluctant to spend another hour on the phone with tech with no positive results. Why must I waste time with adding more info.
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ID
#3826788 Review #3826788 is a subjective opinion of poster.
Location
Lansdowne, Pennsylvania

Ring doorbell 2 does not function properly

My ring doorbell drops out of Wi-Fi and after 2 days of hooking it back on it drops out again call for help they could not get it to hook up I have another doorbell which is farther away works fine after three calls they decided to send me another refurbished one which has a dent in it but still having trouble hooking it to Wi-Fi. the old one hooked up again to Wi-Fi but is not working properly it will drop out again .
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ID
#3814269 Review #3814269 is a subjective opinion of poster.
Location
La Crosse, Wisconsin
New Reviewer

Ring has canceled our account

Our account has been cancelled because we have a new card to pay. Please contact ASAP. My phone number is 814-923-****mine husbands 814-923-****this has also Would like to continue with ring. We had to Change our phone numbers because& credit cards because of fraud. Thank you.
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ID
#3811517 Review #3811517 is a subjective opinion of poster.
Location
Erie, Pennsylvania

POS Device cannot log in

Ring has to be one of the biggest Rip off of the homeowners due to the fact that they do not follow their own policy. If you buy one of their doorbell/cameras there is no charge for service but if you like many people have 2 doors on your home they want to charge you a monthly fee. If you do not wish to pay their fee due to the high price of their doorbell, they will screw with your phone or device that you are watching the outside on.

User's recommendation: Do not buy Ring products, avoid this company at all costs.

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ID
#3806923 Review #3806923 is a subjective opinion of poster.
Location
Dallas, Texas

Not recording

Seemed impossible to get someone on the phone did not get anything fixed customer service sucks that's what you need to work on

User's recommendation: Make it easier to talk to someone.

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ID
#3802298 Review #3802298 is a subjective opinion of poster.
Location
Littleton, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get through on your phone #

Got a new router and my exsisting ring door bell will not connect Can somebody PLEASE call me so i can hook this back up. Im at a complete loss. 206 412-****
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ID
#3801153 Review #3801153 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Preferred solution
Trying to call for help but it doesn't go through
New Reviewer

Need to install yearly payment

No complaints! The customer service representative was very courteous, patient, knowledgeable, and professional. The representative really seemed to care about my concerns and went out of her way to answer all my questions. By all accounts, I received excellent service. All of her instructions were extremely clear and easy to follow also!

User's recommendation: Feel free to use this service. They seem very dependable and reliable!

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ID
#3797544 Review #3797544 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Need help

Ring wont work please call me to setup ring alarm.mmmmmkkkkkjjjjjagj Judith woo woo so hjjbcdhjjcfhjjn
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ID
#3796770 Review #3796770 is a subjective opinion of poster.
Location
Frisco, Texas
Preferred solution
Help

Mounting WIRELESS 2020 Ring Doorbell??

Im not sure why my Ring doesnt record whenever someone pulls into my Driveway?? Or leave as my house?? Is the issue in my Settings?? Thank you if you can tell me.
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ID
#3787784 Review #3787784 is a subjective opinion of poster.
Location
Eckerty, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need footage from my Ring Back Yard camera from March 12th 2022

I received a parking ticket from the state of New York stating that my vehicle was illegally parked in New York City. I have disputed this sending them a letter saying that I have no business in New York City, and that this is an error on their part. Well today I...
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ID
#3785075 Review #3785075 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
New Reviewer

Called to add subscription for recording to another device

A break in on the cars In my neighborhood. I didnt have recording on this particular device and it turned out to be the one that would have shown the criminals. Customer service helped me added it immediately without problems.

User's recommendation: Get the subscription immediately - be proactive and not reactive.

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ID
#3784007 Review #3784007 is a subjective opinion of poster.
Location
Dayton, Ohio

It keeps chipping out it’s late when someone walks by it’s late to acknowledge it’s just delayed

It keeps chipping out its late when someone walks by its late to acknowledge its just delayed its just always late if someone steal a package it takes too long to respond that someone is there
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ID
#3782747 Review #3782747 is a subjective opinion of poster.
Location
Hartford, Connecticut

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